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Purpose

The Users page is where you manage who can sign in to the Ori console and what they can do. From here you create accounts, set roles, assign languages, reset passwords, deactivate access, and delete users. Open it from the dashboard sidebar, or go directly to /dashboard/users.

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What you see

Each user appears as a row with these details:
ColumnWhat it shows
NameThe user’s full name. If no name was set, their email is shown instead. When a name exists, the email is shown underneath it.
RoleA badge showing the user’s role: Super Admin, Admin, Supervisor, or Agent.
LanguagesComma-separated language codes (for example EN, HI) for Agents and Supervisors. Shows -- for Admins and Super Admins.
StatusAn Active (green) or Inactive (red) badge.
CreatedWhen the account was created, shown in your display timezone.
ActionsThe Edit button and the More (three-dots) menu.
The Created time follows the display timezone set on the Settings page. Change it there if timestamps look wrong. See Settings.

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Status badges

BadgeMeaning
Active (green)The user can sign in and use the console.
Inactive (red)The user is blocked from signing in. Their row appears greyed out.

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Roles and the hierarchy rule

There are four roles, ranked from highest to lowest: 
Super Admin  >  Admin  >  Supervisor  >  Agent
Two rules govern who can manage whom. Both are enforced by the console, not just hidden in the interface:
You cannot act on yourself. The Edit and More controls do not appear on your own row. You cannot edit, deactivate, reset, or delete your own account.You cannot act on someone of a higher role. A Supervisor cannot edit or manage an Admin or a Super Admin, an Admin cannot manage a Super Admin, and so on. A Super Admin can act on any user.
This is why the Edit and More buttons are sometimes hidden on a row: you are looking at yourself, or at someone ranked above you. When creating or editing a user, the Super Admin role only appears in the Role dropdown if you are a Super Admin. Lower roles cannot grant Super Admin.

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Buttons

ButtonWhereWhat happens when you click
Add UserTop of the pageOpens the Add user dialog to create a new account.
Edit (pencil icon)On each user rowOpens the Edit user dialog for that user. Hidden on your own row and on users ranked above you.
More (three-dots menu)On each user rowOpens a small menu with Reset Password, Deactivate / Activate, and (for Super Admins) Delete. The menu closes when you click outside it or pick an action. Hidden on your own row and on users ranked above you.
Reset Password (menu item)More menuOpens the Reset password dialog to set a new password for that user.
Deactivate (menu item)More menuBlocks an active user from signing in. The row greys out and a “User deactivated” message appears.
Activate (menu item)More menuRestores access for an inactive user. The row returns to normal and a “User activated” message appears.
Delete (menu item)More menuPermanently removes the user after a confirmation prompt. Super Admin only.
Prefer Deactivate over Delete when someone leaves temporarily or you are unsure. Deactivating blocks sign-in immediately but keeps the account so you can restore it later. Delete is permanent.

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Create a user

Click Add User to open the Add user dialog.
1

Fill in the account details

Enter the user’s details and choose a role. Language controls appear only when the role is Agent or Supervisor (see the field table below).
2

Create the user

Click Create User to save, or Cancel to close without saving. The new user appears in the list straight away.

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Add user — fields

FieldWhat to enterRequired
NameThe user’s full name. Optional — if you leave it blank, the table shows their email instead.No
EmailA unique email address. This is what the user signs in with.Yes
PasswordThe user’s initial password. Use the eye icon to show or hide what you type. Passwords are case-sensitive.Yes
RolePick Agent, Supervisor, Admin, or Super Admin. Defaults to Agent. The Super Admin option only appears if you are a Super Admin.Yes
Agent LanguagesShown only for Agent and Supervisor roles. Tick the languages the user handles — currently English and Hindi. At least one must be selected.Yes (for Agent/Supervisor)
Primary LanguageShown only for Agent and Supervisor roles. Choose the main language from those you ticked above. Defaults to the first language you selected.Yes (for Agent/Supervisor)
The Agent Languages and Primary Language fields disappear for Admin and Super Admin roles — those roles do not handle calls in a specific language, so the Languages column shows -- for them.If you do not pick a Primary Language, it is set automatically to the first language you ticked under Agent Languages.

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Edit a user

Click the Edit (pencil) button on a user’s row to open the Edit user dialog.

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Edit user — fields

FieldWhat to enterRequired
NameUpdate the user’s full name, or leave blank to fall back to their email.No
EmailUpdate the sign-in email. Must stay unique.Yes
RoleChange the user’s role. The Super Admin option only appears if you are a Super Admin, and you can only set a role at or below your own.Yes
Agent LanguagesShown only for Agent and Supervisor roles. Adjust the ticked languages; at least one must remain selected.Yes (for Agent/Supervisor)
Primary LanguageShown only for Agent and Supervisor roles. Choose the main language from those ticked.Yes (for Agent/Supervisor)
Click Save Changes to apply, or Cancel to discard.
You cannot change a password from the Edit user dialog — there is no Password field here. To change someone’s password, use Reset Password from the More menu instead.

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Reset a password

Resetting a password is the only way to change a user’s password after the account is created.
1

Open the menu

Click the More (three-dots) button on the user’s row, then choose Reset Password. The dialog title shows the user’s name or email so you know whose password you are changing.
2

Enter the new password

Type the new password in the New Password field. Use the eye icon to show or hide it. Passwords are case-sensitive and required.
3

Confirm

Click Reset Password to apply, or Cancel to close without changing anything.
FieldWhat to enterRequired
New PasswordThe user’s new password. Show/hide with the eye icon. Case-sensitive.Yes

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Deactivate or activate a user

From the More menu, choose Deactivate to block an active user, or Activate to restore an inactive one.
  • Deactivating greys out the row and stops that user from signing in. A “User deactivated” message confirms it.
  • Activating returns the row to normal styling. A “User activated” message confirms it.
No confirmation prompt appears for deactivate or activate — the change takes effect immediately and is reversible at any time.

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Delete a user

Deleting a user is permanent and available to Super Admins only. The Delete option does not appear in the More menu for other roles.
From the More menu, choose Delete. A browser confirmation prompt appears:
Delete [name]? This cannot be undone.
Confirm to remove the account permanently, or dismiss to cancel. On success, the user is removed from the list. If you only need to block access for a while, deactivate instead.

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Empty and loading states

SituationWhat you see
No users to showThe message “No users found”.
Page still loadingThe message “Loading users…”.

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Quick reference

  • Super Admin — can act on any user, can grant the Super Admin role, and is the only role that can delete users.
  • Admin — can manage Supervisors and Agents; cannot manage Super Admins or other Admins of equal-or-higher rank above them, and cannot delete.
  • Supervisor — can manage Agents; cannot manage Admins or Super Admins.
  • Agent — has no user-management controls.
  • Everyone — cannot edit, deactivate, reset, or delete their own account.
The Agent Languages and Primary Language fields only show for the Agent and Supervisor roles, in both the Add user and Edit user dialogs. The current language options are English and Hindi.
Passwords are set when you create a user and can only be changed afterwards through Reset Password in the More menu — never from the Edit user dialog.