The call logs screen is the searchable history of every call the platform has handled — inbound, outbound, campaign, and test calls. Open it from Call Logs in the left navigation, or go to /dashboard/calls. Click any row to open the full Call detail page.
Results are shown 50 calls per page, newest first.
Filters
The filter bar sits at the top of the screen. Changing any filter updates the list automatically and returns you to the first page.
| Filter | What it does |
|---|
| Date range | Pick a preset window — Today, Yesterday, 7 Days, Week to Date, or Month to Date — or choose Custom and set a start and end date. Required; defaults to a recent window. |
| Search | A single smart search box. It auto-detects what you typed: a phone number, a session ID (a UUID or 24-character call ID), or a campaign ID (starting with campaign-). Typing is debounced, so results refresh a moment after you stop. |
| Bot | Show all bots, or narrow to one bot (listed by name and short ID). Disabled while a campaign filter is active. |
| Campaign | Show all campaigns, or narrow to one (listed by name and the last 8 characters of its ID). Selecting a campaign clears and disables the bot filter. |
| Status | Filter by call status: All, Active, Completed, Failed, Retry scheduled, Ringing, Attaching, In progress, Exhausted, Abandoned. |
| Direction | All directions, Inbound, or Outbound. |
| Test calls | All calls, Only test, or Hide test — useful for keeping practice calls out of a real review. |
| Min duration (seconds) | Hide calls shorter than the number you enter. Leave blank for no minimum. |
Use Hide test before reviewing live campaign performance so your own test calls don’t skew the counts. Use Only test when you are validating a bot you just changed.
Result columns
Each row summarises one call.
| Column | What it shows |
|---|
| Caller ID | The caller’s phone number. |
| Type | A badge for the call source — Campaign, Agent, or Bot — plus a Test badge if it was a test call, and a direction arrow (↑ Out or ↓ In). |
| Campaign | The campaign name and the last 8 characters of its ID, when the call belongs to a campaign. |
| Carrier / DID | The carrier name and the number the call was placed from. |
| Bot | The bot name and the first 8 characters of its ID. |
| Duration | Call length, shown as minutes and seconds (for example, 2m 15s). |
| Ended by | Who or what ended the call, with SIP codes translated to plain language (for example, 408: No answer (rang out)). See the Dispositions reference for the full list. |
| Status | A colour-coded badge — see below. |
| Date / time | When the call happened, shown in the console’s configured timezone. |
Status badges
| Colour | Meaning |
|---|
| Green | Completed. |
| Blue | In flight — active, ringing, attaching, or in progress. |
| Red | Failed, exhausted, or abandoned. |
| Grey | Any other state. |
Opening a call
Click anywhere on a row to open it:
- If the call has a session ID, you go to its Call detail page.
- If it does not (for example, a contact that never connected), you go to its parent campaign instead.
Paging
Use Prev and Next at the bottom to move between pages of 50 calls. Prev is disabled on the first page and Next on the last; the control shows the current count against the total.
If you opened the console with a calls-only login, this is one of the few screens you can see, alongside Campaigns. The columns and filters are the same.